Shipping policy
Do you have any questions about the delivery of your order? First, please check the delivery time for your product. Below you will find an overview of the different products and delivery times.
Orders that are in stock and placed before 11.59 pm will be dispatched from our warehouse on the same day. You will receive a tracking code on the same day so you can track your parcel.
Shipping costs
We offer free shipping on all orders from €20 within the Netherlands, Belgium and Germany. Below this amount, a small shipping fee applies.
| Country | Delivery time | Shipping cost |
|---|---|---|
| Netherlands | 1–2 business days | Free from €20, otherwise €4.95 |
| Belgium | 1–2 business days | Free from €20, otherwise €4.95 |
| Germany | 1–2 business days | Free from €20, otherwise €4.95 |
| Austria | 1–2 business days | €7.00 |
| United Kingdom | 1–2 business days | €6.00 |
| Switzerland, Italy, Ireland and other countries* | Varies by destination | €14.95 (orders up to €69.99) / €7.95 (orders from €70) |
*For the full list of countries in this shipping zone, please check the available options at checkout.
Shipping costs are calculated automatically at checkout based on your delivery address and order value.
Returns & Exchanges
Simple, transparent and hassle-free.
- Return or exchange within 14 days
- Full refund processed within 10 days
- Free returns on damaged or incorrect orders
How to return your order
Step 1 — Register your return
Submit your return request within 14 days of receiving your order. Use the Register Return button on our website and select the reason for your return or exchange. Please ensure you enter your order number correctly to avoid any delays.
Step 2 — Pack your parcel
Place the item(s) in the original packaging or another sturdy box. Attach the return label to the outside of the parcel and remove any previous shipping labels. Please include your packing slip or a note with your name and order number inside the box.
Step 3 — Drop off your parcel
Bring your parcel to the nearest Service Point within 3 working days of registering your return.
Step 4 — Refund or exchange
Once we receive and process your return, we will arrange your refund or send out your replacement. Refunds are issued within 10 days.
Return address
The correct return address will be provided automatically during the return registration process. As we operate multiple locations, this ensures your parcel always reaches the right destination.
Return costs
| Situation | Cost |
|---|---|
| Standard return | €7.00 |
| Wrong item received | Free |
| Damaged item received | Free |
For free returns due to an incorrect or damaged order, please contact our customer service team first.
Conditions
- Items must be returned within 14 days of receipt.
- Products must be unused, undamaged and in their original condition and packaging.
- Products with a broken or removed hygiene/shelf-life seal cannot be returned or refunded.
- The following products are not eligible for return: items that deteriorate quickly, items that cannot be returned by nature, or items whose price depends on financial market fluctuations.
Frequently asked questions
I don't have a printer — can I still return my order?
Yes. A printer is not required. You can return your parcel without printing a label at the Service Point.
What happens if I don't collect my parcel from the pick-up point?
If a parcel is refused or left uncollected, the purchase amount will be refunded minus a €6.00 handling fee.
How long does my refund take?
Refunds are processed within 10 days of receiving your return.
Questions? Contact us at info@aligma.eu (Mon–Fri, 09:00–17:00 CET).