Refund policy

Returns & Exchanges

Simple, transparent and hassle-free.

✓ Return or exchange within 14 days ✓ Full refund processed within 10 days ✓ Free returns on damaged or incorrect orders

How to return your order

Step 1 — Register your return Submit your return request within 14 days of receiving your order. Use the Register Return button on our website and select the reason for your return or exchange. Please ensure you enter your order number correctly to avoid any delays.

Step 2 — Pack your parcel Place the item(s) in the original packaging or another sturdy box, unworn/unused, with tags and proof of purchase included. Attach the return label to the outside of the parcel and remove any previous shipping labels. Please include your packing slip or a note with your name and order number inside the box.

Step 3 — Drop off your parcel Bring your parcel to the nearest Service Point within 3 working days of registering your return.

Step 4 — Refund or exchange Once we receive and inspect your return, we'll let you know whether it's approved and arrange your refund or send out your replacement.

Items sent back to us without first registering a return will not be accepted.

Return address

The correct return address will be provided automatically during the return registration process. As we operate multiple locations, this ensures your parcel always reaches the right destination.

If you're unable to register your return online, you can also contact us at info@aligma.eu and we'll arrange it manually. In that case, returns should be sent to: De Giek 18, 9206 AT Drachten, The Netherlands.

Return costs

For free returns due to an incorrect or damaged order, please contact our customer service team first.

Conditions

• Items must be returned within 14 days of receipt.
• Products must be unused, unworn, undamaged and in their original condition and packaging, with tags and proof of purchase.
• Products with a broken or removed hygiene/shelf-life seal cannot be returned or refunded.
• The following products are not eligible for return: perishable goods, items that deteriorate quickly by nature, custom or personalised products, personal care goods, hazardous materials, flammable liquids or gases, items whose price depends on financial market fluctuations, and sale items or gift cards.

Damages and issues

Please inspect your order upon receipt and contact us immediately at info@aligma.eu if an item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. As above, the item must be unworn, unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@aligma.eu.

Frequently asked questions

I don't have a printer — can I still return my order? Yes. A printer is not required. You can return your parcel without printing a label at the Service Point.

What happens if I don't collect my parcel from the pick-up point? If a parcel is refused or left uncollected, the purchase amount will be refunded minus a €6.00 handling fee.

How long does my refund take? Refunds are processed within 10 business days of us receiving and approving your return.

Questions? Contact us at info@aligma.eu (Mon–Fri, 09:00–17:00 CET).